We are looking for an experienced Auckland based Customer Care Specialist to join the CCL Team responsible for managing one of our largest Aerospace clients.

Your Role

Reporting to the National Customer Care Manager, you will be a key contact for this complex, yet rewarding, key account. As the successful candidate, you will have at least 3-5 years import and export airfreight experience, and a strong passion for delivering customer excellence. Your dedication to go above and beyond to satisfy the customer’s needs will be key to your success!

Your Responsibilities

• Deliveringexceptional customer service, ensuring customer specific KPI’s are met

• Servingas a key point of contact and responsible for providing the customer withup-to-date information on shipments throughout the order lifecycle (import,export and cross-trade)

• Liaisingwith local and overseas KN stations and agents to facilitate the movement andsuccessful completion of shipments

• Determiningspecific service requirements and ensuring regulatory requirements anddocumentation are correct

• Buildinglong term and effective relationships with one key customer

Your Skills and Experiences

• Aminimum of 3+ years air logistics experience, preferably in export airfreight

• Exceptionalattention to detail and time management skills

• Apassion for dealing with customers and solving complex, time-critical problems

• Abilityto work under pressure

• Excellentcommunication skills both written and verbal

• Strongorganisational skills including the ability to prioritise tasks

• Apositive work ethic, attitude and someone who has a passion for customerexcellence

Why work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Fully subsidised health insurance for yourself and immediate family

• Gym membership

• Confidential EAP services

• Flu vaccinations, birthday cakes, Christmas gift and more!*Please note - we will only accept applications from those with current NZ working rights. With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.