Are you passionate about delivering exceptional customer experiences in the dynamic world of freight forwarding? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you!

Your Role

Your primary objective will be to lead a team of specialists for more than one account, ensuring a high level of customer excellence through the organizing + supervising of all orders. You will also identify + execute opportunities to increase revenue.

Your Responsibilities

• To ensure the highest levels of productivity are evident + maintained, while identifying tasks for centralization + automation, working with key stakeholders to transition such tasks.

• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.

• To ensure that all team members are skilled + training industry knowledge, customer care, processes + systems.

• To identify opportunities to grow business within the customer portfolios, then work with key stakeholders to prepare + execute development + growth plans.

• To ensure the timely completion of all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).

• To act as the escalation point for appropriate corrective actions to prevent a re-occurrence of customer complaints.

• To report incidents + hazards as per the relevant working instructions.

• To monitor operational performance of all suppliers (including HSE compliance) + implement corrective or preventative actions + escalate to management if required.

Your Skills and Experiences

• Bachelor’s degree or equivalent experience preferred.

• Min. 3 years experience in related field and role

• Proven leadership abilities with a focus on motivating and developing team members.

• Excellent communication, analytical and problem-solving skills.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Proficiency in relevant software and systems.

• Ability to converse fluently in Bahasa Indonesia and English.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.