Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the construction/contractor industry. Based in Knightdale, North Carolina, you will be working in a role that primarily involves data entry, detailed analysis of data, and use of Excel formulas.

Responsibilities:

• Accurately input data into the company database, including product information, inventories, and other required details.

• Regularly update and maintain the company database, ensuring the integrity of the information.

• Conduct routine physical inventory counts, compare them to database records, and promptly resolve any discrepancies.

• Generate and prepare regular and ad-hoc inventory reports for management, assisting in informed business decision-making.

• Assist with other warehouse and administrative tasks as needed, including receiving and checking incoming stock, picking, packing, and shipping orders.

• Work towards improving inventory control processes.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records.

• Monitor customer credit accounts and take appropriate action to collect delinquent payments. Requirements • Possess relevant experience in a customer service role within the construction/contractor industry

• Proficient in Data Entry tasks with a high level of accuracy and attention to detail

• Strong knowledge of Excel Formulas and their application in data analysis

• Ability to provide detailed analysis of data and present findings in a clear and concise manner

• Solid understanding of customer service principles and practices

• Excellent interpersonal and communication skills

• Ability to handle difficult customers and resolve complaints effectively

• Familiarity with construction/contractor industry standards and regulations

• Demonstrated ability to work in a fast-paced, high-pressure environment

• Good problem-solving skills and ability to make quick decisions when necessary

• High level of professionalism and ability to maintain confidentiality

• Ability to work collaboratively in a team as well as independently with minimal supervision

• Strong organizational skills and ability to manage multiple tasks simultaneously

• Willingness to continually improve skills and stay updated with industry trends and best practices

• Must have legal right to work in the country of employment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .