Overview

The Global Program Director, Strategic and Key Accounts will assume overall accountability for the strategic and key accounts programs at Element in AMERICAS and EMEAA. This strategic role, reporting to the Chief Commercial Officer, will be responsible for the overall success and execution of the regional and global customers growth in the program. Leadership of the program to engage all SAM’s and KAM’s and ensure use of the tools, processes, and a strong operating rhythm. Building on the strengths of the team, leading through a matrix, and driving engagement to generate customer success, regional growth, and client retention.

Responsibilities

• Coordinate cross-functional teams, providing leadership, guidance, and support to ensure successful program execution.

• Monitor and track portfolio progress, identifying and addressing any issues or risks that may arise during business.

• Support the development implementation of effective communication strategies to keep stakeholders informed about program status, risks, and changes.

• Manage portfolio level budgets, financial resources, and expenditures, ensuring efficient and cost-effective use of resources.

• Facilitate decision-making processes and resolve conflicts or issues that may arise among team members or stakeholders.

• Conduct regular account reviews and evaluations to assess performance, identify areas for improvement, and implement corrective actions.

• Collaborate with senior management to align program goals and outcomes with overall organizational strategies.

• Foster a collaborative and positive team culture, promoting effective communication, knowledge sharing, and continuous learning.

• Identify and pursue opportunities for improved customer adoption, improvement, or innovation to drive organizational growth.

• Preparation and presentation of Executive and Senior Leadership program reports.

• Training, development and coaching of account managers.

Success Measures

• Client Outcomes; effectively engage and communicate with stakeholders throughout the portfolio. Success will be measured by customer satisfaction, including sponsors, against agreed success factors.

• Organizational Outcomes; build strong brand reputation within the regional portfolio through consistent delivery quality and reliability. Create a “one team” environment across all engaged delivery stakeholders that encourages and nurtures strong collaboration and accountability.

• Financial Performance; Budgets, Forecasts, Margins adherence to target.

• Risk and Issue Management; Identify, assess and mitigate risks and issues within the regional portfolio and the broader business. Success is measured by the effectiveness of the risk management process and the ability to promptly address these, minimizing their impact on the portfolio.

• Team Performance; contribute to the standards definition, and performance management, of all team members to agreed standards of professional delivery and governance.

• Continuous Improvement; identify opportunities for continuous improvement, implement lessons learned and drive continuous improvement in the program.

Skills / Qualifications

• Strategic account management leadership experience – 5+ years

• A bachelor's or master's degree in a relevant field such as business administration, project management, engineering, or a related discipline is required.

• 15+ years of experience in sales or sales program management is required.

• Experience in a leadership or managerial role

• Commercially focused, with a strong entrepreneurial attitude and customer centric mindset.

• Exceptional communication and collaboration skills.

• Strong problem-solving skills, with a growth mindset, and the ability to convert strategy into action.

Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com ”

Job Locations US-FL-Palm Beach Gardens | UK-London

ID 2024-13798