Customer Service Specialist

Functional area:       Customer Service

Country:       United States

City:       New Hudson, Michigan

Company name:       Henrob Corporation

Date of posting:       Sep 21, 2023

Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future.  We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. Learn more about who we are and what we do here:

Your Role

We are looking for an experienced Customer Service Specialist with Automotive OEM background. Must be professional with great attitude, ability to multi-task and have effective oral and written communication skills. You will have applied experience with Covisint, order processing and accessing customer specific web portals / programs. Experience with EDI and processing ASN's. You will report to the Production Control Manager. To succeed, you will need

You will receive customer purchase orders and release schedule.

You will enter and maintain customer orders in the business system.

Maintain customer order documents in Work Front.

You will monitor EDI Data and transmit ASN's.

Develop and maintain relationship with customers. Respond promptly to inquiries and work to provide the best possible solution.

Use multiple computer programs - Syspro, Work front, Microsoft products, SharePoint, customer portals - to look up and retrieve customer information, obtain part status, availability and lead-time, and check delivery status.

You will follow up with customer on open order status and communicate delivery delays to the customer promptly.

You will attend scheduled meetings with operations, project management teams for part availability and new part kick-off.

Communicate with operations team regarding part delivery issues and delivery schedule changes.

Coordinate reply to customer requests for different compliance/registration documents with appropriate department(s).

Support with transportation / logistics including quoting and scheduling of carriers; follow up for billing accuracy.

Confirm with accounting customer accounts flagged over credit limit and help resolve past due payment.

You will Initiate/enter credit/debit notes in the business system to correct invoice discrepancies and transact customer returns.

Must have flexibility to come in early or stay late. Alternate on-call after hours and weekends

Other related duties as assigned.

To succeed, you will need

REQUIRED KNOWLEDGE AND SKILLS:

Minimum three years of relevant experience dealing with customers

Minimum 1 year experience using Customer Portals, Covisint preferred.

Proficient PC skills including working knowledge of MS office DESIRABLE ATTRIBUTES:

Working knowledge of EDI release/forecast schedules

Basic understanding of terms and conditions documents/clauses

Knowledge of International shipping/export requirements

Financial reconciliation; sales transaction impact to G/L EDUCATION OR QUALIFICATIONS:

High School Diploma or equivalent.

In return, we offer you

We offer a competitive salary, outstanding working conditions, plus the following benefits: Medical/dental/vision coverage Tuition reimbursement Life insurance Short/Long-term disability Matching 401K with additional contribution from company Generous paid holidays and vacation Paid Paternity Leave