We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Remote

Job Description

Manulife Group Benefits has an impressive market share in Small Business. Growth and client retention in this market segment requires innovative problem solvers who can develop solutions that balance customer need with organizational capabilities.

We have an immediate opportunity for a full time Small Business Implementation Specialist on the New Business Team.

Responsibilities

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff and Market Sources

• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business

• Evaluate and determine appropriate non-standard risk assessments

• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary

• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries

How will you create impact?

The Small Business Implementation Specialist will be accountable for the successful and accurate implementation of Coverage Plan Sponsors. The Implementation Specialist will provide expert navigation for Advisors as they transition their Clients Group Benefits plan to Manulife. This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service. The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

What we are looking for

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems

• In-depth understanding of Group Life and Health concepts and terminology applicable to all markets

• Understanding of funding arrangements, risk analysis and financial reporting

• Mathematical proficiency

• Excellent PC and Microsoft Office skills

• Clear and effective written and oral communication/presentation skills, (in English and French)

• Demonstrated analytical and problem-solving abilities

• Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously

• Ability to effectively motivate and communicate with internal partners and Market Sources

• Ability to handle fluctuating workloads and multiple priorities within set time constraints

• Excellent & extensive knowledge of Manulife Systems

• Bilingualism (English and French is considered as an asset)

Skills and Competencies:

• Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs

• Confident and expert negotiator with proven ability to build relationships and influence decision making

• Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners

• Motivated self-starter and able to work independently in a fast-paced environment

• Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities

• Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.

• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

• Boundless opportunity: We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

CAN, Ontario - Full Time Remote

Salary range is expected to be between

$49,575.00 CAD - $82,625.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.