Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer - Digital Products.

What you’ll do:

PRIMARY FUNCTION DESCRIPTION

The primary function of the Technical Support Engineer is to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.

ESSENTIAL FUNCTIONS & DIMENSIONS

• Provide technical assistance for Eaton’s digital products

• Develop, modify and troubleshoot digital products.

• Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.

• Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.

• Manage daily phone, chat, and email activity.

• Effectively communicate product value proposition and product line strategies.

• Make recommendations for product enhancements.

• Generate sales leads for the field sales organization.

• Participate in the development and maintenance of product support resources.

• Participate on teams to enhance team performance and drive process improvement. #LI-DG2

Qualifications:

POSITION CRITERIA

• Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption

• Troubleshooting skills for web browsers and mobile apps

o Know how to use development tools to determine server issues or client issues

• Basic networking skills for troubleshooting communications, connections, architecture of software plus hardware solutions

o Familiarity with configuring firewall rules, check for open ports, capture & analyze data packets

• Communication skills

• Self-management skills

• Customer service skills

• Able to work well with people across multiple functions

• Organized, detail oriented and ability to manage multiple priorities

• Exceptional listening skills and self-motivation are essential

• Strong analytical and problem-solving skills

• Ability to make timely decisions when several alternatives are available

BASIC QUALIFICATIONS

• Associate's degree from an accredited institution

• Candidates must be legally authorized to work in the US without company sponsorship

PREFERRED QUALIFICATIONS

• Engineering, computer science, or technical bachelor’s degree from an accredited institution

• 2 years’ experience in technical support, software, IT, or residential IoT products

• Fluent in English

SKILL DEVELOPMENT

• Outside Sales

• Inside Sales

• Marketing and/or Product Management

• Product Engineer

• Application Engineer

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.