Currently seeking full time Support Engineer (Level 3) for a Managed Services Provider with offices in Orange County and San Diego California. Looking for technology professionals interested in joining a fun, high paced team. We specialize in Managed Services and Microsoft technologies.

Responsibilities:

The Network Support Technician will interface with clients, internal service and project departments. The job will include but is not limited to installation, diagnosis and troubleshooting systems/servers and Network services.

This will include but is not limited to:

• Architect and configure cloud environments for clients

• Architect and Install servers/systems, routers, firewalls and other equipment for clients

• Design/Implement/Support network and server (on premise and cloud based) infrastructure

• Architect cloud infrastructure and migration planning

• Respond to service requests and repair the malfunctioning equipment/software in a timely manner

• Create/improve Technical Service Group standards and implementation methods

• File timely technical reports and create update technical documentation

• Some lifting of computer equipment

• Driving to client locations may be required

Position Requirements:

• Ideal applicants will have familiarity with Windows Servers, Windows 10/11, Microsoft Azure, AWS, SQL, Active Directory, Microsoft 365

• Familiarity and proficiency with Cisco, SonicWall, Dell, EMC, VMWare

• Proficiency with switches, firewalls, IP routing, network security, VOIP, and the OSI model

• Proficiency with virtualization

• Superior troubleshooting skills are a must

• Must be fast learner with good verbal and written communication skills

• Excellent customer service skills

• 3-5 Years of Network experience, MSP experience preferred

• Knowledge of Autotask (or Connectwise) and RMM solutions

• One or more IT certifications/training

• High school diploma or equivalent is required

• Advanced knowledge of computer networking

• Advanced knowledge of PC (Mac a plus)

• Advanced knowledge of Windows operating system and utilities (MacOS a plus)

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